About TechPals:
Trusted Tech Help for Older Adults, Families, & Caregivers
Our Mission
At TechPals, we believe technology should be a source of connection — not confusion. Our mission is to empower older adults to feel confident, secure, and supported in today’s digital world. Whether it’s figuring out your iPhone, organizing photos, spotting scams, or just learning something new, we’re here to help — with no judgment and unlimited patience.
Technology changes fast. But with TechPals, you’ll never feel left behind.
What We Do
TechPals provides unlimited one-on-one tech support to older adults for just $8.95/month. Members get access to a team of friendly, vetted experts who can answer questions by email — and in select cities, provide in-person help at no extra cost.
We help with everything from:
Smartphones, tablets, and computers
Email, apps, and social media
Scam detection and password safety
Device setup and troubleshooting
Streaming, online shopping, cloud storage, and more
If it’s tech-related and it’s confusing, it’s fair game.
Why We Started TechPals
TechPals was founded in 2023 by Jesse Kaplan and Kaylin Marcotte, two long-time friends who’ve spent their careers building companies that make life easier.
We’d been developing the idea for years, inspired by the countless moments helping parents and grandparents navigate confusing settings, unclear emails, and online scams. What started as a trickle of questions quickly revealed a larger problem. Technology wasn’t just frustrating for older adults. It could also leave them vulnerable, isolated, and financially at risk.
After searching for trustworthy, human-centered tech support tailored to older adults, we came up short. So we decided to build it ourselves!
Who We Help
We support:
Older adults and seniors who want to stay connected and confident
Adult children and caregivers who want peace of mind for their loved ones
Families navigating tech together — whether you’re helping a parent or learning side-by-side
Some members are just getting started. Others use technology daily but get tripped up by updates, confusing apps, or scam warnings. And many are confident users who just want a trusted expert for quick answers now and then.
If you’ve ever felt like technology is moving faster than you are, TechPals was built for you.
What Makes TechPals Different
Trusted, vetted experts — Every team member is personally vetted and trained. We prioritize kindness, clarity, and privacy.
No contracts, no pressure — TechPals is $8.95/month with no commitment. Cancel anytime, no questions asked.
Available anytime, anywhere — Ask your question by email anytime. In NYC and Miami, come see us in person.
No question is too small — Whether it’s your first iPhone or your tenth laptop, we’re here for it.
In the News
We were recently featured in HuffPost, where TechPals was highlighted as one of the top gift ideas for parents. We’re proud to be recognized for creating a service that combines practical help with real peace of mind.
We were also featured in Glamour as one of the best gifts for grandpas.
Want to Learn More?
Explore our frequently asked questions, or sign up here. Still unsure? Email us at team@techpals.org — we’d love to hear from you.